Customer Service Pledge
WE BELIEVE IN GREAT CUSTOMER SERVICE
Our staff at Fibreglass solutions are firm believers of excellent customer service. We strive to maintain a reputation as an honest, responsible and professional company who will provide you with a high quality, great service and competitive rates. Please read our 5 steps below on how the process begins with Fibreglass Solutions.
Free no obligation survey of your roof
You can contact us by telephone, email or in writing. We always aim to ensure that someone is in the office to answer your telephone call. If for any reason we can’t take your call straight away, we will always aim to call you back the same day. When you contact us, we will arrange for one of our experienced tradesmen to call to inspect your roof area at a mutually convenient date and time.
Receive your free no obligation quote
Once we have visited your property and inspected the roof area, we will arrange for a written report or quotation to be posted to your property within 72 hours of the visit to your property. If we are unable to meet these timescales for any reason, we will telephone you to let you the reason and when you can expect to receive your quotation. Where it is necessary, or if you request it, we can take digital photographs of the roof area to send with your quotation.
If there is anything that you are unclear about, or you decide that you would like to discuss any aspects of the quotation further, you can contact us by telephone, email or in writing and we will respond to your queries straight away. If necessary, we will revisit your property to talk to you in more detail.
Time to book a date
If you decide to accept our quotation, we will book a mutually convenient date and time in the future for the work to be carried out. We always endeavour to get the works completed as soon as possible so of course, if your roof is leaking and you are in need of our services urgently, we will do our best to prioritise you accordingly.
If we are unable to carry out the work to your roof on the designated date and time, for instance, if inclement weather conditions prevent us from working, we always do our best to let you know as soon as we can in advance, so as to cause minimal inconvenience to you.
Completing the work
Our skilled and experienced roofers will arrive at your property at the agreed date and time in a sign written Fibreglass Solutions vehicle. All staff will all be wearing an Fibreglass Solutions uniform, so that they can be easily identified. The work will all be completed to a high standard by professional, polite and courteous tradesmen. Once the work is completed you will have the opportunity to inspect the roof area.
Finally the payment
An invoice which contains details of the work that has been completed, the costs and the guarantee will be posted to you following completion of the work. Usually, we ask for payment from our customers within 30 days, which is standard accounting practice. If you have asked us to arrange for an insurance backed guarantee for your roofing work, we will arrange for this to be sent to you as soon as we have received payment for the roofing works.
What Our Customers Are Saying
DON'T JUST TAKE OUR WORD FOR IT
Talltree House, Thursford Road,
Norfolk, NR21 0DP
What We Offer
All aspects of Fibreglassing undertaken